Zeni Guarantee

Zeni offers a 3-month warranty on all its products, except consumer products and digital products. The warranty covers manufacturing defects and damage during transportation.

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Paid warranty

The 3-month warranty is paid and costs US$19. To purchase the warranty, simply add pay after receiving a link. Which you will receive after purchase.

Flight and theft insurance

All Zeni products are shipped with flight and theft insurance. This means that if the product is lost or damaged in transit, you will receive a refund.

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Refund term

In case of refund, the customer is responsible for shipping the product to Zeni's headquarters. The refund period is 100 days after receiving the product at our company.

Shipping time

The shipping time for Zeni products is 7 working days, but we normally ship the next day.

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How to request the warranty

To request the warranty, simply contact our customer service and provide your order number. 

Documents required for warranty claim.

To request the warranty, you will need to submit the following documents:

• Photo of the purchase and bank invoice;

• Photo or video of the damaged product;

• Information about the product defect.

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What is not covered by the warranty

The warranty does not cover:

• Damage caused by inappropriate use;

• Damage caused by accident or negligence;

• Damage caused by natural wear and tear;

• Robbery or theft;

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Copyright and Intellectual Property Rights

All copyright related to the ZENIVR brand, including the logo, videos, product photographs, and other content available on this website, is the exclusive property of VINICE SERVIÇOS E COMÉRCIO LTDA - ZENI TRACKER, registered under

CNPJ number: 53.820.797/0001-02.

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Information about the copyright holder:

• Municipal Registration: 1514133-6

• IRLF/GRLF: GRLF4 - Barra da Tijuca

• State Tax Registration (Legal Entity): 14.428.291

• Business Address: Estrada Coronel Pedro Correia, 00740, SAL 1008, Jacarepaguá, Rio de Janeiro, RJ, Brazil.

Restrictions and Prohibitions:

1. Use of the Brand and Content: The use of the ZENIVR logo or any audiovisual or photographic material related to the product is strictly prohibited without prior written authorization from the company.

2. Content Reproduction: The use of photos, videos, or any content taken from this website for commercial, advertising, or third-party purposes is not allowed without proper authorization.

3. Prohibition of Replicas: The reproduction, imitation, or creation of replicas of ZENIVR products in any form constitutes a copyright infringement and is subject to legal action as provided by current legislation.

Legal Actions:
VINICE SERVIÇOS E COMÉRCIO LTDA reserves the right to take legal measures against any violation of its copyrights and intellectual property rights.

For more information or to request authorized use, please contact us at: support@zenivr.com or zenitrackers@gmail.com

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Zeni reserves the right to change the terms of the warranty at any time.