Zeni Guarantee

Zeni offers a 3-month warranty on all its products, except consumer products and digital products. The warranty covers manufacturing defects and damage during transportation.

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Paid warranty

The 3-month warranty is paid and costs US$19. To purchase the warranty, simply add pay after receiving a link. Which you will receive after purchase.

Flight and theft insurance

All Zeni products are shipped with flight and theft insurance. This means that if the product is lost or damaged in transit, you will receive a refund.

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Refund term

In case of refund, the customer is responsible for shipping the product to Zeni's headquarters. The refund period is 100 days after receiving the product at our company.

Shipping time

The shipping time for Zeni products is 7 working days, but we normally ship the next day.

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How to request the warranty

To request the warranty, simply contact our customer service and provide your order number. 

Documents required for warranty claim.

To request the warranty, you will need to submit the following documents:

• Photo of the purchase and bank invoice;

• Photo or video of the damaged product;

• Information about the product defect.

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What is not covered by the warranty

The warranty does not cover:

• Damage caused by inappropriate use;

• Damage caused by accident or negligence;

• Damage caused by natural wear and tear;

• Robbery or theft;

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Zeni reserves the right to change the terms of the warranty at any time.